PRIVACY POLICY

Last updated: September 2026

LUXE BOUTIOUE (“we”, “us”, or “our”) operates an online fashion and luxury-inspired handbag retail website.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.

1. Information We Collect

We may collect the following personal information when you use our website:

• Contact details: Full name, email address, phone number, billing address, and shipping address.
• Account information: Username, password, order history, and saved preferences.
• Payment information: Payment details processed securely through third-party payment providers. We do not store complete payment card numbers on our servers.
• Communication records: Emails, customer service enquiries, support requests, and feedback you submit to us.
• Technical data: IP address, browser type, device information, website interactions, browsing behaviour, and cookie data.

2. How We Use Your Information

We may use your personal information for the following purposes:

• To process and fulfil your orders, including order processing, packaging, and shipping.
• To manage your account and provide customer support.
• To send order confirmations, payment notifications, and delivery updates.
• To process returns, refunds, and after-sales enquiries.
• To send marketing communications where you have provided appropriate consent, including product updates, new collection announcements, and promotional offers.
• To improve our website, products, services, functionality, and customer experience.
• To prevent fraudulent or unauthorised transactions and maintain website security.
• To comply with applicable legal and regulatory requirements.

3. Data Sharing and Disclosure

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers that support our business operations, including:

• Payment providers: For secure payment processing.
• Shipping and logistics providers: For order fulfilment and delivery.
• Website hosting and IT providers: For website operation, maintenance, security, and technical support.
• Professional service providers: Such as legal, accounting, and business service providers where necessary.

These service providers may only use your personal information as necessary to provide their services or fulfil applicable legal requirements.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Payment transactions are processed through secure third-party payment providers using appropriate security measures.

5. Your Rights

Depending on applicable data protection law, you may have rights relating to your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally applicable.
• Request restriction of certain processing activities.
• Object to certain uses of your personal information.
• Request data portability where applicable.
• Withdraw consent to marketing communications at any time.

To exercise any applicable rights, please contact us using the contact details provided below.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records, and comply with applicable legal and accounting requirements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

7. International Transfers

Because we may serve customers internationally, your personal information may be processed or stored in countries outside the UK.

Where required, we take appropriate measures to ensure that international transfers of personal information are handled in accordance with applicable data protection requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website usage, and improve your browsing experience.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings, although some website functions may not work correctly if certain cookies are disabled.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or applicable legal requirements.

Any updated version will be published on this page with the revised “Last updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: lq19059101@gmail.com