REFUND AND RETURNS POLICY

Last updated: September 2026

We want you to be satisfied with every handbag, cosmetic pouch, and fashion accessory you purchase from us.

If for any reason you are not completely happy with your order, you may request a return in accordance with the terms outlined below.

This policy applies to purchases made through our website.

1. Returns Eligibility

To be eligible for a return and refund, your item must meet the following conditions:

• The return request must be submitted within 14 calendar days from the date of delivery.
• The item must be in the same condition as received, with no signs of additional wear, damage, or alteration.
• All original tags, dust bags, accessories, and packaging included with the order must be returned.
• The item must not have been used, carried, washed, modified, or damaged after delivery.
• Sale items marked as “Final Sale” are not eligible for return unless the item is faulty or does not match the product description.

2. How to Initiate a Return

Please follow the steps below to request a return:

• Contact our customer support team at lq19059101@gmail.com with your order number and reason for the return.
• Our team will review your request and provide return instructions if your request is approved.
• Pack the item securely with all included accessories and original packaging.
• Ship the item using a tracked shipping service to the return address provided by our customer service team.
• Share the tracking number with our support team for reference.

Please do not return items without prior approval. Unauthorized returns may be refused or delayed.

3. Refund Processing

• Once we receive your returned item, our team will inspect it within 3 working days to confirm that it meets the return conditions.
• If the return is approved, your refund will normally be processed within 7 working days after inspection.
• Refunds will be issued to the original payment method used at checkout.
• The refunded amount will normally match the purchase price of the returned item, excluding original shipping charges unless the item was faulty or incorrectly shipped.
• Please allow additional time for your bank or payment provider to process and reflect the refund in your account.

4. Shipping Costs

• Return shipping costs are normally the responsibility of the customer for change-of-mind returns.
• If an item arrives damaged, faulty, or incorrect, we will review the situation and provide appropriate return instructions.
• Original shipping fees are generally non-refundable for change-of-mind returns.
• We recommend using a tracked shipping service for all returns, as we cannot be responsible for items lost or damaged during return transit.

5. Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or does not match your order, please contact us as soon as possible after delivery.

• Provide clear photographs of the item, packaging, and any visible damage or discrepancy.
• Our team will review the information and determine the appropriate solution.
• Where a fault or fulfillment error is confirmed, we may offer a refund, replacement if available, or store credit.

6. Exchanges

We do not normally offer direct exchanges.

If you would like a different item, you may return your original order in accordance with this policy and place a new order for the desired item separately.

7. International Returns and Duties

• International customers may be responsible for any import duties, customs fees, or taxes associated with return shipments.
• Customers are responsible for ensuring that returned packages comply with applicable shipping and customs requirements.
• We recommend using a tracked shipping service for international returns.
• We are not responsible for customs delays or additional charges resulting from incorrectly prepared return shipments.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time.

Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically before making a purchase.

9. Contact Us

If you have any questions about our returns or refund process, please contact our customer support team:

Email: lq19059101@gmail.com